Frequently Asked Questions
Everything you need to know about your Renpho fashion experience.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite garments at home to ensure a perfect fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure items are free of makeup, perfume, or signs of wear to be eligible for a full refund.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75, while a flat rate of $5.99 applies to orders below that threshold.
Are your materials sustainably sourced?
Renpho is committed to ethical fashion. 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.